Returns and Exchanges
If you’re looking to return or exchange your order for whatever reason, we're here to help!
Please note the following exceptions to our return and exchange policy:
- We do not offer refunds due to delayed shipping. Most postal services are experiencing major delays due to COVID19 that is beyond our control.
- Once an order is placed, we can not cancel your order as we design your items upon ordering by hand.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- You must contact us within 3 days of receiving the product to return your items.
- All Returns will be given store credit. If you want to exchange an item, you will need to repurchase the item you want with the store credit code provided. (No previous applied discounts will be honored)
To initiate a return or exchange, please complete the following steps:
Please email us at firstname.lastname@example.org and let us know what you would like to return and why.
Please send products back to the address below and include a note with your order number and email address letting us know if its a return or an exchange.
Please keep your tracking number and email us the tracking number
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. As long as it's unworn and free of odor there should not be an issue.
If you are approved, then a store credit will be processed, and you will recieve an email in the form of an Egift card for the total amount paid for the items (not including shipping).
Refund Policy (if applicable)
IF YOU RETURN YOUR ITEMS WITHIN THE 3 DAY WINDOW OF RECEIVING YOUR ORDER. WE WILL REVIEW YOUR RETURN AND DETERMINE IF IT'S ELIGIBLE FOR A REFUND AFTER THE HOLIDAYS IF APPLICABLE.